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  • Manager as a Coach Training Course
    Leadership Training Courses Leadership with Coaching ECI Leadership with ESCI Peer Coaching Sustainable Leadership The Line Manager As Coach Having Great Coaching Conversations Managing and Leading Change The Manager as a Coach The Manager as a Coach This training course is designed to train managers to be internal coaches of their line teams thus fostering a coaching culture within the organisation This training course is for Individual Senior Managers or Middle Managers As a result of the training workshop the delegates will have A better understanding of what coaching is and how they can take more responsibility for it themselves Discussed how they can use coaching more in their management role Looked at the skills and behaviours of a coach such as feedback listening influencing and goal setting Been introduced to a number of different coaching models Practiced coaching people experientially Created personal action plans The content of the training course will be delivered as a facilitated experiential workshop focusing on personal behaviour and self awareness where the individuals come away with a clear plan of the way forward for the business to develop a hands on coaching philosophy This is a 2 day training course which can be delivered

    Original URL path: http://www.focus-training.net/training-courses/leadership-training-courses-2/manager-as-a-coach/ (2016-04-30)
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  • Coaching Training Course
    Manager As Coach Having Great Coaching Conversations Managing and Leading Change The Manager as a Coach The Line Manager As Coach Having Great Coaching Conversations This training course aims to develop Line Managers to be internal coaches thus fostering a coaching culture within the organisation This training course is aimed at Line Managers who need to have great conversations with individuals which result in improved performance As a result of the training workshop the delegates will have An understanding of what coaching is and the benefits to be gained from a performance perspective Discussed how to inspire and engage coaches in order to develop them Practised how to ask great open and awareness raising questions Explored the beliefs and assumptions held about coaches do I really believe in the potential of the person in front of me Developed a greater awareness of participants own emotional intelligence and the implications when coaching Further developed building trust and rapport skills Enhanced capability in giving and receiving feedback Practised how to have a coaching conversation and achieve a successful outcom Created personal development plans The content of the training course will be delivered as a facilitated experiential workshop focusing on personal behaviour self

    Original URL path: http://www.focus-training.net/training-courses/the-line-manager-as-coach-having-great-coaching-conversations/ (2016-04-30)
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  • Peer Coaching
    Leading Change The Manager as a Coach Peer Coaching This training course is designed to train managers trainers to create an internal coaching support network so that they can coach peers cross functionally across the organisation This training course is aimed at middle managers trainers who wish to develop their coaching skills As a result of the training workshop the delegates will have A better understanding of what peer coaching is and how they can become an effective coaching network An understanding of what good practice is in coaching Identified the difference between coaching and mentoring Learnt how coaching and mentoring can benefit individuals and the organisation Reviewed their role as a coach or mentor in work Practiced coaching skills of listening feedback influencing and agreeing objectives Practiced their skills as a coach Returned to work with a personal action plan for undertaking some coaching under a supervised period The content of the training course will be delivered as a mixture of skills and knowledge training with some facilitated sessions supported with outdoor experiential activities Managers trainers will return to work with a toolkit of techniques and styles that will give them the confidence to create an effective internal coaching

    Original URL path: http://www.focus-training.net/training-courses/peer-coaching/ (2016-04-30)
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  • Executive Coaching
    ESCI Peer Coaching Sustainable Leadership The Line Manager As Coach Having Great Coaching Conversations Managing and Leading Change The Manager as a Coach Executive Coaching This training course is designed to provide senior managers with personal development in their role as leaders This training course is aimed at Senior Middle Managers As a result of the workshop the delegates will have Considered their role as leaders A greater understanding of themselves in terms of their Emotional Intelligence An awareness of their preferential leadership styles and the impact that this has upon their team Been mentored through their ECI report Gained an understanding of the areas within which they need to develop as leaders Created personal and team action plans The content of the training course will be an experiential workshop increasing emotional self awareness and the impact this has on their style from a leadership perspective This is a 2 day training course at Focus Experiential Training or in company followed by a coaching schedule of 2 coaching sessions per individual Session 1 will review in detail outcomes of the HAY ECI diagnostic and agree a personal development plan Session 2 will review progres on previous objectives and actions agreed

    Original URL path: http://www.focus-training.net/training-courses/executive-coaching/ (2016-04-30)
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  • Internal Coaching Support Training Course
    Coaching Conversations Managing and Leading Change The Manager as a Coach Internal Coaching Support Workshop This training course is designed to train managers trainers to create an internal coaching support network so that they can coach peers cross functionally across the organisation This Coaching Support training course is for middle managers trainers who wish to develop thier coaching skills As a result of the training the delegates will have A better understanding of what peer coaching is and how they can become an effective coaching network An understanding of what good practice is in coaching Identified the difference between coaching and mentoring Learnt how coaching and mentoring can benefit individuals and the organisation Reviewed their role as a coach or mentor at work Practiced coaching skills of listening feedback influencing and agreeing objectives Practiced their skills as a coach Returned to work with a personal action plan for undertaking some coaching under a supervised period The content of the training course will be delivered as a mixture of skills and knowledge training with some facilitated sessions supported with outdoor experiential activities Managers trainers will return to work with a toolkit of techniques and styles that will give them the confidence

    Original URL path: http://www.focus-training.net/training-courses/internal-coaching-support/ (2016-04-30)
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  • High Performing Teams Workshop
    and like mindedness within the team accelerate performance of the team to realise its potential and to create a high performing team Dependent upon the need it is aimed at newly formed teams a number of teams that have merged to become one an under performing team or a team currently with a silo mentality As a result of the training delegates will have build a greater rapport and trust within the team increased empathy with each other as they become to understand what makes each other tick agreed the stage of their team development and what the next step is agreed the team vision and what type of culture climate and values they wish to create to underpin this evaluated the team profile using the SDI diagnostic tool considered its strengths and any blind spots that they may need to be aware of Identified their key business priorities as a team and the working practices they need to use to achieve it Created team and personal action plans This training course can be delivered in 3 stages using our specially designed High Performing Team diagnostic tool this is an optional stage When the learning is applied back in the

    Original URL path: http://www.focus-training.net/training-courses/high-performing-teams/ (2016-04-30)
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  • Corporate and Social Responsibility Training
    Leadership with Coaching ECI Leadership with ESCI Peer Coaching Sustainable Leadership The Line Manager As Coach Having Great Coaching Conversations Managing and Leading Change The Manager as a Coach Engaging Teams in Corporate and Social Responsibility The Nature of What We Do This training course is designed to get across the message to everyone in the business about the importance of CSR This training course is aimed at Teams Individuals at all levels As a result of the workshop the delegates will have An understanding of what CSR is and how it impacts on the way in which we operate An understanding of what is important to them and how this links to the way in which they behave Used the Tetra Map tool to gain insight about themselves Related Tetra Map to their organisation and identified its strengths and weaknesses Identified areas of CSR that they can personally have an impact on either as an individual or as a group Created personal and team action plans The content of the training course will be delivered as a facilitated experiential workshop using fun and memorable tools and techniques to create a better awareness of CSR and their responsibility towards it

    Original URL path: http://www.focus-training.net/training-courses/engaging-teams-in-corporate-and-social-responsibility/ (2016-04-30)
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  • Customer Service Training
    business is key to profitability and sustainability The customer experience is what will dictate that customer s loyalty It pays to invest in the customer experience In today s climate it is important to retain and satisfy our customers International studies show that 63 of people will vent about their bad customer service on social media 2012 American Express Global Customer Service Barometer How Can We Help By training front line staff and management to deliver top class face to face customer service We can design a solution that works for your company and improve the knowledge skills and cometency of your staff to increase customer satisfaction Workshops can cover all aspects of customer service including understanding the role of customer service building customer rapport learning questioning and listening skills how to interpret body language understand first impressions identify moments of truth magic and misery how to read a customer s language handling difficult customers and different types of customers Workshops or other interventions can be designed to suit client needs and can include experiential activities video diaries and workbooks etc As a result of the training your business will benefit from improved customer satisfaction and loyalty improved profits from

    Original URL path: http://www.focus-training.net/training-courses/customer-service-training/ (2016-04-30)
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