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  • CRM Software
    better use the systems they have in place in their office The feedback that my friend gave me regarding the Microsoft CRM seminar was mixed On the positive side my friend said that she learned about several features at the Microsoft CRM seminar that she was not previously using and would certainly improvement her relationship with her customers As well the lessons at the Microsoft CRM seminar were taught in a manner that was easy to follow and understand Most importantly the Microsoft CRM seminar was able to show how these features could be used in almost any business to improve their existing operations The largest negative feedback was that the answers during the Q A aspect of the Microsoft CRM seminar were not very good After checking the details of the Microsoft CRM seminar it turns out that it was not run by Microsoft employees For this reason they did not have the expertise required to properly answer all of the questions at the Microsoft CRM seminar The speakers at the Microsoft CRM seminar were IT employees from a company that uses Microsoft CRM software and had an above average understanding of its capabilities Looking back my friend would still attend the Microsoft CRM seminar knowing what she knows now but if she had the choice she would seek out a different seminar that was put on by Microsoft in order to be able to better tap into their expertise Posted by ben at 11 15 AM Microsoft CRM Requirements As Microsoft has become one of the most popular suppliers of CRM products there has been a lot of discussion of Microsoft CRM requirements Since Microsoft s programs are used so widely it has become a common expectation of customers to use it However this has raised some problems among companies that don t already meet the Microsoft CRM requirements Many companies have found themselves in a position where they have to adjust their existing computer systems and networks in order to meet the Microsoft CRM requirements This will often come at a great costs to these businesses but they still make the changes to meet the Microsoft CRM requirements so that they can meet the needs of their customers Despite the high costs of these changes they are necessary just to remain competitive in the marketplace The high costs of the changes to meet the Microsoft CRM requirements also raises the question if these requirements are too extensive Microsoft is in a position where they must decide if their future CRM solutions should be more easily implemented in order to make it accessible to smaller companies that cannot currently afford to make the changes necessary to meet the Microsoft CRM requirements I m sure that this is something they have already considered but as more and more customers come to expect this level of CRM the market for small companies will increase As this happens the potential increase in revenue that Microsoft could gain will grow greatly It

    Original URL path: http://www.crmsoft.net/ (2016-04-24)
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  • CRM Software: MS CRM
    integrate their CRM products with their operating system While most CRM solutions have the capability to integrate with Microsoft Office the MS CRM is able to do so much more effectively Many of the competitors of MS CRM find this to be an unfair advantage for Microsoft and are scrambling just to find ways to keep up with them In addition to the ability to integrate seamlessly MS CRM also has the advantage of being able to be purchased from Microsoft along with many other products This adds a lot of extra convenience which can help MS CRM distinguish them in the marketplace However there are some companies for whom MS CRM is not the best package MS CRM is focused mostly at large companies as it offers a lot of capabilities and storage For small and medium sized companies MS CRM is too expensive as they will not need many of the features that they are paying top dollar for In order to increase sales MS CRM could offer a package aimed at smaller companies This would help them increase their potential market thus increasing sales Additionally if they have smaller customers they will be more likely to continue

    Original URL path: http://www.crmsoft.net/2005/08/ms_crm.html (2016-04-24)
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  • CRM Software: CRM Strategy
    assume that your CRM is used to store information regarding your customers and think that that is all you need for your CRM strategy It is these people who are bound to lose customers to their competitors that have a more detailed CRM strategy The CRM strategy of your sales team needs to encompass several different aspects in order to successful As well your CRM strategy should still retain a decent level of flexibility in order to be able to meet the constantly changing needs in the marketplace One key aspect of you CRM strategy should be focused on how to best approach new and existing customers Your CRM strategy should outline a specific protocol on how each type of customer should be approached what information you are trying to obtain during each meeting and when and how the follow up should occur Again there needs to be some flexibility in this area of your CRM strategy as meetings with potential customers rarely go exactly as planned As well your CRM strategy should include the role of different members of the sales team in the sales process This should be based on the needs of your customers as well as

    Original URL path: http://www.crmsoft.net/2005/08/crm_strategy.html (2016-04-24)
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  • CRM Software: CRM Notes
    features are not of much value if no one knows how to properly use them Without good CRM notes sales people who need to access the resources on the CRM will not have access to all of the information that they require or they will not be able to properly store all of the information that they need to Even if you are able to eventually figure out how to

    Original URL path: http://www.crmsoft.net/2005/08/crm_notes.html (2016-04-24)
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  • CRM Software: Web Based CRM
    salespeople access much needed information at almost anytime Assuming that salespeople will have internet access on the road a web based CRM will let them reach information at any time As well web based CRM provides additional capabilities to share information among more than sales people For large accounts that require many different sales people to collaborate their efforts this feature of web based CRM is invaluable Without this information

    Original URL path: http://www.crmsoft.net/2005/08/web_based_crm.html (2016-04-24)
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  • CRM Software: Microsoft CRM Seminar
    were taught in a manner that was easy to follow and understand Most importantly the Microsoft CRM seminar was able to show how these features could be used in almost any business to improve their existing operations The largest negative feedback was that the answers during the Q A aspect of the Microsoft CRM seminar were not very good After checking the details of the Microsoft CRM seminar it turns

    Original URL path: http://www.crmsoft.net/2005/08/microsoft_crm_s.html (2016-04-24)
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  • CRM Software: Microsoft CRM Requirements
    these businesses but they still make the changes to meet the Microsoft CRM requirements so that they can meet the needs of their customers Despite the high costs of these changes they are necessary just to remain competitive in the marketplace The high costs of the changes to meet the Microsoft CRM requirements also raises the question if these requirements are too extensive Microsoft is in a position where they

    Original URL path: http://www.crmsoft.net/2005/08/microsoft_crm_r_4.html (2016-04-24)
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  • CRM Software: Microsoft CRM Requirements
    these businesses but they still make the changes to meet the Microsoft CRM requirements so that they can meet the needs of their customers Despite the high costs of these changes they are necessary just to remain competitive in the marketplace The high costs of the changes to meet the Microsoft CRM requirements also raises the question if these requirements are too extensive Microsoft is in a position where they

    Original URL path: http://www.crmsoft.net/2005/08/microsoft_crm_r_1.html (2016-04-24)
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